Shipping policy

Shipping Policy

Last updated: 17 august 2026

1. Processing Time

Orders are processed within 3 business days after payment confirmation.

2. Shipping Regions

We currently only ship within The Netherlands. For shipments outside of The Netherlands, please contact us to confirm availability and costs.

3. Shipping Methods & Delivery Times

Method Estimated Delivery Time Cost
Standard Shipping [3-6 business days] €6,95 / Free over €100,00



Delivery times are estimates and may vary due to carrier delays or circumstances beyond our control.

4. Packaging of Fragile Items

Because our products are fragile, we take extra precautions to ensure they arrive safely:

  • All breakable items are individually wrapped in protective materials.
  • Items are packed in sturdy, reinforced boxes with additional cushioning to prevent movement during transit.
  • Where applicable, we use tracked and/or signature-required shipping to minimize mishandling risk.

5. Damaged or Broken Items on Arrival

If your order arrives damaged or broken, please follow these steps:

  1. Do not discard the packaging — photograph the damaged item(s) and the packaging.
  2. Contact us at sbeek67819508@gmail.com within 14 days of receiving your order.
  3. Include your order number and photos of the damage.

We will offer a replacemen or full refund (including original shipping costs) for items damaged in transit, at no additional cost to you. This is separate from your statutory right of withdrawal under EU consumer law.

6. Risk of Loss and Transfer of Risk

Under EU consumer protection rules (Article 20 of Directive 2011/83/EU), the risk of loss or damage to goods passes to you only once you (or a third party you designate, other than the carrier) take physical possession of the goods. Until that moment, we bear full responsibility for loss or damage during transit.

7. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number, where available.

8. Lost Shipments

If your tracking shows no movement for 3 business days, please contact us so we can investigate with the carrier and, if necessary, arrange a reshipment or refund.

10. Contact

For any shipping-related questions, contact us:

Email: steven@stevenbeek.com
Phone: +31 6 42337217